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This course explores extending Copilot's capabilities with Microsoft Graph connectors and custom engine copilots, guiding participants to choose the best development path. It concludes with agent management in the Microsoft 365 admin center.

Build intelligent Microsoft Teams apps using the LLMs and AI components of your choice with Teams AI Library. These custom agents can also be used to extend Microsoft 365 Copilot.

MS-4017: Manage and extend Microsoft 365 Copilot examines how administrators can manage and extend Microsoft 365 Copilot to meet their business needs. The course introduces you to Copilot, examines how to implement and administer it, and then explores the fundamentals of Copilot extensibility.

MS-4018: Draft, analyze, and present with Microsoft 365 Copilot directs users to learn common prompt flows in Microsoft 365 apps including PowerPoint, Word, Excel, Teams, and Outlook. It also introduces Microsoft 365 Copilot Chat and discusses the difference between work and web grounded data.

MS-4019: Transform your everyday business processes with agents examines Microsoft prebuilt agents and agents for the everyday business user in Microsoft 365 Copilot. Hands-on lab exercises help students learn how to create agents in both Microsoft 365 Copilot Chat and SharePoint.

Build agents that extend Microsoft 365 Copilot with additional knowledge and capabilities. Use Copilot Studio to build declarative agents, add knowledge, add actions, and publish agents to Microsoft 365 Copilot.

Understand what Microsoft 365 Copilot Chat is and how it can help you in your daily work. Learn how to access Copilot Chat experiences and write prompts.

MS-700T00: Manage collaboration and communication with Microsoft Teams is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes. This course has been approved for 7 PDUs | 7 CDUs