55342 Supporting and Troubleshooting Windows 11

55342 Supporting and Troubleshooting Windows 11

What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly. Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility—all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.

4 Days $2,495.00 excl.
  • Mon 21 Sep
    4 days, 09:00 AM – 05:00 PM
    • $2,495.00 excl.
  • Mon 19 Oct
    4 days, 09:00 AM – 05:00 PM
    • $2,495.00 excl.
  • Mon 16 Nov
    4 days, 09:00 AM – 05:00 PM
    • $2,495.00 excl.
  • Mon 14 Dec
    4 days, 09:00 AM – 05:00 PM
    • $2,495.00 excl.
None of these dates work for you? Suggest another date & time

Description

Module 1: Introducing Windows 11

  • Overview of Windows 11 features
  • Troubleshooting procedures
  • Installation and deployment
  • Management and troubleshooting tools

Module 2: Administering Windows 11 Remotely

  • Windows Admin Center
  • PowerShell
  • Remote management

Module 3: Troubleshooting Startup and Recovery

  • System recovery tools
  • Registry configuration
  • Startup troubleshooting
  • BitLocker issues
  • OS service troubleshooting

Module 4: Devices and Drivers

  • Hardware troubleshooting
  • Device driver diagnostics

Module 5: Network Connectivity

  • Network configuration
  • Name resolution
  • Remote access troubleshooting

Module 6: Group Policy

  • Group Policy basics
  • Resolving GPO issues on clients

Module 7: Security Settings

  • Network security
  • Windows 11 security features
  • User account issues

Module 8: User State

  • Folder Redirection
  • User state migration and troubleshooting

Module 9: Resource Access

  • File and shared folder access
  • Work Folders
  • Printer management
  • File recovery

Module 10: Applications

  • Desktop and UWP app troubleshooting
  • App compatibility

Module 11: Monitoring and Maintenance

  • Performance optimization
  • Windows updates

Target Audience

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Objectives

This Microsoft course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 in a domain-joined environment. You’ll develop the skills required to support user productivity, system security, and enterprise reliability. Troubleshoot Windows 11 PCs using modern tools and enterprise techniques Administer and troubleshoot Windows Admin Center and Windows PowerShell Resolve Group Policy errors and network connectivity issues Configure and troubleshoot user state, Folder Redirection, and profile management Troubleshoot app compatibility, remote access, and name resolution problems Monitor system performance and maintain enterprise-wide Windows 11 deployments

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  • 55348 Administering Microsoft Endpoint Configuration Manager

    What’s the secret to keeping enterprise devices secure, compliant, and up to date across thousands of users? Today’s organizations depend on skilled administrators who can leverage Microsoft Endpoint Configuration Manager to deliver, protect, and manage devices at scale. Microsoft reports that Configuration Manager is already managing more than 12.5 million devices worldwide, underscoring its critical role in enterprise IT. The Administering Microsoft Endpoint Configuration Manager Training (55348) course equips you with the practical skills to deploy clients, deliver applications, enforce compliance, roll out operating systems, and manage updates, ensuring your environment remains efficient, secure, and resilient.

  • DP-900T00 Introduction to Microsoft Azure Data

    In this course, students will gain foundational knowledge of core data concepts and related Microsoft Azure data services. Students will learn about core data concepts such as relational, non-relational, big data, and analytics, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will explore fundamental relational data concepts and relational database services in Azure. They will explore Azure storage for non-relational data and the fundamentals of Azure Cosmos DB. Students will learn about large-scale data warehousing, real-time analytics, and data visualization.

  • DP-300T00 Implement scalable database solutions using Azure SQL

    This course provides students with the knowledge and skills to create a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings. Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases.

  • AZ-2001T00 Implement security through a pipeline using Azure DevOps

    This learning path helps you prepare for the Implement security through a pipeline assessment using Azure DevOps. Learn how to configure and secure Azure Pipelines. You'll also get opportunities to practice hands-on skills. These skills include configuring secure access to pipeline resources, configuring, and validating permissions, configuring a project and repository structure, extending a pipeline, configuring pipelines to use variables and parameters securely, and managing identity for projects, pipelines, and agents.

  • PL-300T00 Design and Manage Analytics Solutions Using Power BI

    This course covers the various methods and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will show how to access and process data from a range of data sources including both relational and non-relational sources. Finally, this course will also discuss how to manage and deploy reports and dashboards for sharing and content distribution.

  • 55265 Microsoft® PowerApps

    What if you could build enterprise-grade apps without writing a single line of code? With Microsoft PowerApps, anyone can design low-code apps that streamline business processes, connect to real data, and integrate with Microsoft 365, all without writing a single line of code. The 55265 Microsoft PowerApps Training course equips students to create professional-grade apps that connect with data sources like Excel, SharePoint, and Azure SQL. Through guided instruction and hands-on labs, you’ll learn how to build canvas and model-driven apps, apply branding, write formulas, and embed your apps in tools like Teams and SharePoint Online.

  • DP-605 Prepare and visualize data with Microsoft Power BI

    This course is designed as an introduction to Power BI for data analysis and reporting. Skills include connecting to data and basic data preparation tasks using Power Query, designing report pages for optimal user experience, and exploring how Copilot in Power BI aids the report development process.

  • SC-5002 Secure Azure services and workloads with Microsoft Defender for Cloud regulatory compliance controls

    This learning path guides you in securing Azure services and workloads using Microsoft Cloud Security Benchmark controls in Microsoft Defender for Cloud via the Azure portal.

  • Microsoft Power BI Data Analysis Professional

    As technology progresses and becomes more interwoven with our businesses and lives, more data is collected about business and personal activities. This era of "big data" is a direct result of the popularity and growth of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantages. Creating data-backed visualizations is key for data scientists, or any professional, to explore, analyze, and report insights and trends from data. Microsoft® Power BI® software is designed for this purpose. Power BI was built to connect to a wide range of data sources, and it enables users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, enabling users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action.

  • AZ-400T00 Design and Implement Microsoft DevOps solutions

    This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms

  • PL-900T00 Introduction to Microsoft Power Platform

    Learn the business value and product capabilities of Microsoft Power Platform. Connect data with Dataverse, build simple canvas and model-driven apps, automate a process with Power Automate, and build a Power Pages site.

  • MS-4014 Build a foundation to build AI agents and extend Microsoft 365 Copilot

    This course explores extending Copilot's capabilities with Microsoft Graph connectors and custom engine copilots, guiding participants to choose the best development path. It concludes with agent management in the Microsoft 365 admin center.

  • AZ-801T00 Configure Windows Server Hybrid Advanced Services

    This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Policy, Azure Monitor, Azure Update Manager, Microsoft Defender for Identity, Microsoft Defender for Cloud, and IaaS virtual machine administration.

  • Excel Dashboards

    Today's world runs on data more than ever before and that's a trend not likely to change, or even slow down, any time soon. With the tremendous amount of available data, the ability to make sense of it continues to be an ongoing challenge. You already know how to use Excel to perform simple calculations and modify worksheets to make them easier to read, interpret, and present to others. But Excel is capable of doing so much more. To gain a truly competitive edge, you need to be able to extract actionable organizational intelligence from your raw data, and present it in a visually compelling format that enables decision makers to view key trends and gain insights. And that's exactly what this course aims to help you do.

  • MS-4015 Build custom agents for Microsoft Teams

    Build intelligent Microsoft Teams apps using the LLMs and AI components of your choice with Teams AI Library. These custom agents can also be used to extend Microsoft 365 Copilot.

  • AZ-1002 Configure secure access to your workloads using networking with Azure Virtual Network

    In this learning path, you practice configuring secure access to workloads using Azure networking.

  • 55399 Implementing and Managing Microsoft Intune

    Still spending hours manually setting up new devices? For IT teams managing hybrid and remote workforces, traditional provisioning is slow, costly, and unsustainable. Microsoft Intune changes that. Organizations using Intune have cut help desk calls by 53% and improved IT productivity by 25% by streamlining device setup, app deployment, and endpoint security from the cloud. In this three-day, hands-on course, you’ll learn how to enroll and configure devices with Microsoft Intune, automate provisioning with Windows Autopilot, deploy applications at scale, and apply consistent security policies using Conditional Access, Endpoint Analytics, and other advanced tools.

  • DP-800T00: Develop AI-enabled database solutions

    This course provides students with the knowledge and skills to design and develop AI enabled database solutions across Microsoft SQL platforms, including SQL Server, Azure SQL, and SQL databases in Microsoft Fabric. It is intended for professionals who build modern data solutions that integrate structured and semi structured data and incorporate AI features into scalable enterprise applications. It will also be valuable for individuals who develop applications that rely on SQL based data services enhanced with vector search, embeddings, and other AI driven capabilities.

  • SC-5007 Implement Retention, eDiscovery, and Communication Compliance in Microsoft Purview

    Manage data lifecycle, records management, eDiscovery, and communication compliance with Microsoft Purview.

  • 55215 SharePoint Online Power User

    Did you know that 80% of Fortune 500 companies use SharePoint to power collaboration and manage content across teams? It’s a powerful platform—but without the right training, it’s easy to feel lost in the complexity. The 55215 SharePoint Online Power User Course helps you take control of your SharePoint sites with practical, hands-on instruction designed for real business users. You’ll learn how to build, organize, and manage sites that actually work for your team—while picking up best practices and learning what to avoid along the way. Through live demos and guided exercises, you’ll gain the skills and confidence to make SharePoint Online a productive, user-friendly hub for your organization.

  • DP-203T00 Data Engineering on Microsoft Azure

    In this course, the student will learn how to implement and manage data engineering workloads on Microsoft Azure, using Azure services such as Azure Synapse Analytics, Azure Data Lake Storage Gen2, Azure Stream Analytics, Azure Databricks, and others. The course focuses on common data engineering tasks such as orchestrating data transfer and transformation pipelines, working with data files in a data lake, creating and loading relational data warehouses, capturing and aggregating streams of real-time data, and tracking data assets and lineage.

  • MS-4004 Empower your workforce with Microsoft 365 Copilot Use Cases

    In MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases, students perform a series of hands-on exercises involving ten Use Cases – Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.

  • MS-102T00 Microsoft 365 Administrator

    This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance. In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments. The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management. In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365’s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Azure Active Directory Identity Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization’s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint. Once you have this understanding of Microsoft 365’s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels.

  • PL-600T00 Power Platform Solution Architect

    The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer’s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role.

  • AZ-040T00 Automate Administration with PowerShell

    Can you confidently manage and automate Windows Server environments using PowerShell? Over 90% of IT professionals now use PowerShell for automating administration, reducing repetitive tasks, and streamlining Microsoft server and cloud operations. This AZ-040T00 Automating Administration with PowerShell training teaches IT professionals how to use PowerShell for administering and automating administration of Windows Server, Microsoft Azure, Microsoft 365, and other Microsoft platforms. The course provides students with the fundamental knowledge and skills to use PowerShell commands and build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. You’ll learn how to automate administration of Windows servers and remote computers, schedule jobs, manage Active Directory and Microsoft 365, and use Windows PowerShell pipeline techniques. Although Windows Server is the common platform in this course, the skills you gain can be applied to a broad range of Microsoft products including Microsoft Exchange Server, Microsoft SharePoint Server, and Microsoft SQL Server.

  • Power BI for Data-driven Decision Makers

    As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Microsoft Power BI software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed to business data decision makers. These decision makers can use Power BI's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings.

  • SC-5003 Implement information protection and data loss prevention by using Microsoft Purview

    Gain the skills to use Microsoft Purview to improve your data security in Microsoft 365. In this training, you learn how to create sensitive information types, create sensitivity labels, and use auto-labeling policies based on these labels. You also learn how to set up DLP (Data Loss Prevention) policies to safeguard your organization's data.

  • MS-4002 Prepare security and compliance to support Microsoft 365 Copilot

    This learning path examines the key Microsoft 365 security and compliance features that administrators must prepare in order to successfully implement Microsoft 365 Copilot.

  • AB-7011: Introduction to navigating the modern Contact Center

    This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the day-to-day workflows of both Contact Center representatives and supervisors. By the end of the course, learners will be equipped with the knowledge to navigate and manage the Dynamics 365 Contact Center environment effectively.

  • DP-3029 Work smarter with Copilot in Microsoft Fabric

    This course explores how to work smarter with Copilot in Microsoft Fabric. Learn how to integrate, transform, store data, and create insightful reports using Copilot in Microsoft Fabric.

  • 55128 Writing Reports with Report Builder and SSRS Level 2

    In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS. The focus will be on report creation by connecting to a database and manipulating the data.

  • AZ-204T00 Developing Solutions for Microsoft Azure

    This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.