Description

Agenda

1. AI Fundamentals

• What AI is in plain language
• What generative AI is
• What large language models are, at a high level
• Common AI terminology, including prompts, models, tokens, context, and hallucinations
• Common workplace applications of AI
• Strengths and limitations of generative AI tools

2. Introduction to Claude

• What Claude is and how it is commonly used
• High level overview of how Claude responds to prompts
• Navigating the Claude interface
• Key features and capabilities
• Common use cases for Claude at work
• When to use Claude, and when human review is still necessary

3. Prompting Fundamentals

• What a prompt is and why it matters
• The characteristics of an effective prompt
• The key components of a strong prompt:
• • task
  • context
  • audience
  • format
  • tone
• Common prompt types:
• • instruction prompts
  • question prompts
  • role based prompts
  • contextual prompts
  • few shot prompts
  • refinement prompts
• Examples of weak prompts compared to effective prompts
• How to improve responses through iteration

4. Guided Exercise: Improving a Prompt

• Review examples of vague or incomplete prompts
• Practice rewriting prompts to make them clearer and more effective
• Discuss how better prompt structure improves output quality

5. Guided Exercise: Claude for Everyday Work

• Students will practice creating prompts for realistic workplace scenarios, such as:

• Drafting a professional email
• Summarizing meeting notes
• Brainstorming ideas for a project
• Creating a simple action plan
• Rewriting content for a different audience
• Organizing information into a structured format

6. Guided Exercise: Refining Results

• Test prompts and review responses
• Identify opportunities to improve clarity, relevance, structure, or tone
• Revise prompts to produce better results
• Reinforce the importance of reviewing AI generated content before use

7. Responsible Use and Course Wrap Up

• Accuracy and fact checking
• Privacy and sensitive information
• Bias and limitations
• Tips for continued success with Claude
• Final questions and key takeaways

Prerequisites

Course Prerequisites

Target Audience

Who Should Attend?

This course is designed for beginner level users who want to understand how to use Claude effectively in their day to day work.

It is ideal for:

• Business professionals
• Administrative staff
• Managers and team leads
• Sales and customer service professionals
• Human resources, marketing, operations, and project support staff
• Anyone with little or no prior experience using AI tools