Catalog

In this course, participants will have the opportunity to explore the most difficult role in Scrum – the Product Owner. Through exercises, discussions, and case studies, participants will learn the fundamentals of Scrum as well as the responsibilities of the Product Owner. Topics addressed include techniques for developing a Product Vision, how to create, maintain, and order a Product Backlog, how to identify user needs, and an overview of sizing (estimating) in Scrum. By the end of the course, participants will have fulfilled all the eligibility requirements to become a Certified Scrum Product Owner.This course has been approved for 16 SEUs | 16 PDUs | 16 CDUs

Ready to become a Scrum Master—or just need to be more Agile? Whether you want to serve as a Scrum Master, support an Agile transformation, or simply build the skills to lead more effectively, our Certified ScrumMaster (CSM) course is the perfect starting point. You’ll gain a strong understanding of Scrum concepts, develop real-world Agile skills, and learn how to apply the Scrum framework to help your team and organization thrive. This highly interactive CSM training is led by a Certified Scrum Trainer® and combines engaging instruction with hands-on practice. The course prepares you to step confidently into the Scrum Master accountability and support team agility at every level of your organization—with the exam voucher and a 2-year Scrum Alliance membership included. 16 SEUs | 16 PDUs | 16 CDUs

Industry trends have shown Agile project management can increase project success rates. This is leading many organizations to integrate Agile into their predictive or more traditional project management practices. This course will provide you with best practices and considerations for bringing Agile methodologies into your traditional project delivery environment. You'll learn how to create a strategy for setting goals and deciding on the appropriate Agile methods to integrate into your organization. This course has been approved by PMI for 8 PDUs.

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake

ITIL 4 Foundation stands as the world's most widely adopted framework for IT Service Management (ITSM), with over 3 million certified professionals worldwide. Trusted by 82% of Fortune 500 companies, including industry giants like NASA, Microsoft, and HSBC, the ITIL 4 Foundation certification opens doors to unprecedented career opportunities. For over three decades, ITIL has shaped how organizations deliver IT services, and today's ITIL Foundation certification combines proven best practices with modern approaches like Agile and DevOps. Through our live, interactive sessions with our expert instructors, you'll learn how to apply the ITIL framework to solve real business challenges, boost your team's performance, and position yourself for career advancement. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake Introduction to ITIL 4 eBook

Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services. This 3-day course combines the key concepts, principles, values, and challenges of the Five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL® ’s Service Value Chain and ITIL® practices. The module highlights key sustainability competencies and capabilities that service organizations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges. This class includes an exam voucher.

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in only 1 day. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake Introduction to ITIL eBook

This ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certification scheme and is a prerequisite for all other ITIL courses. This course provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations. Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle. ITIL Foundation (Version 5) provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience. This 3-day certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance. Add the PeopleCert Membership+ and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake