Catalog

Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers – language, culture, distrust, distance – to effective communication. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Recurring problems don’t just waste time—they drain resources and damage trust. This Root Cause Analysis training course empowers professionals to stop problems at their source using structured, repeatable tools. You’ll learn how to investigate incidents effectively, apply RCA techniques like the 5 Whys and cause-and-effect diagrams, and create corrective actions that prevent recurrence. Whether you're new to RCA or need a stronger foundation, this course helps you build lasting problem-solving skills that make a measurable difference. This course has been approved for 7 PDUs | 7 CDUs. Private classes are available. We can tailor the training to your team’s schedule, address your organization’s challenges, and even incorporate your templates—saving you time and money. You can also add or remove topics to better align with your goals. Contact us to learn more.

Conflict is inevitable, driven by differing experiences, priorities, and perspectives. But it doesn’t have to be disruptive. When managed effectively, conflict can fuel innovation, strengthen relationships, and enhance team performance. In today’s workplace, where most professionals regularly encounter conflict, the ability to de-escalate tension and apply a structured resolution process is essential. This course equips you with practical tools to turn conflict into a catalyst for better outcomes. This course provides professionals with essential conflict management skills to help recognize issues early, prevent escalation, and create positive outcomes. Through a structured approach, using multiple strategies, participants will learn how to resolve conflict with clarity and professionalism.

An effective leader harnesses the diverse strengths of the team to maximize performance. Successfully mastering critical facilitation skills and applying them deftly can drive these results. You will enhance your interpersonal competencies and observational abilities to deal effectively with disruptions and dysfunctions, and guide groups to reach consensus and exceed expectations. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The ability to work effectively with others is the hallmark of great team members and leaders. Without the ability to understand how your words and actions may be interpreted, you run the risk of sabotaging your team’s and organization’s goals, as well as your own professional development. As easy as it sounds, interacting with others in positive ways that promote great collaboration is not easy for many. A less stressful and more constructive and enjoyable approach to interpersonal interactions can be learned and will benefit everyone. This workshop will prepare you for the interpersonal situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. This course has been approved for 7 PDUs | 7 CDUs

Developing good Organizational Skills is an investment that provides long-term benefits in your professional and personal life. You will learn how the value of being organized is directly tied to efficiency and ultimately productivity. Through active discussion and practice, you will learn how to use tools and techniques to organize your work and personal space. Expect to have ideas about how to be better organized, less stressed, and more resilient to change. This workshop will introduce you to tools and approaches to organizing all aspects of your work world, both physical and digital, to improve productivity and your day-to-day work experience. Interactive discussion and exercises provide opportunities to experiment with techniques to use immediately when you get back to your desk. This course has been approved for 7 PDUs | 7 CDUs

In our noisy modern world, aspiring and active leaders need more than data to move people. To effectively lead in a business environment filled with complexity and uncertainty, we must develop our leadership voice. Leadership authenticity is pivotal because it influences how people perceive you, respond to you, and work with you. Your leadership voice can change depending on context, just as it will change over the course of your career. Developing it is critical to becoming an authentic and effective leader. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs

"Sharpen your business writing skills by first learning to identify the why, who, and how—before addressing the what. Engage in guided discussions and numerous activities to explore techniques that enhance clarity, impact, and results in workplace communication. From informal emails to detailed reports, effective writing skills are essential for communicating with team members both within and outside your organization. Simple, solid guidelines for approaching any business writing objective enable everyone to generate more positive responses to their writing. This course includes tips, best practices, templates, and more for any professional who wants their writing to reflect positively on themselves and their organization. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees’ development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The crux of effective requirement elicitation in any project is understanding and delivering what stakeholders truly need—even when those needs differ from what they initially state. Strong elicitation skills help business analysts and project professionals distinguish between real and stated needs. In organizations where elicitation is approached with skill and structure, stakeholders benefit from shared expectations and clearer communication, while teams experience more collaborative, efficient, and productive project environments. This requirement elicitation course builds core competencies in elicitation techniques, helping participants gather, analyze, and document requirements accurately and efficiently. Whether you're new to business analysis or a seasoned business analyst, this course equips you to elicit requirements with confidence and precision across any domain or project management context. Note: This course has been approved by PMI for 7 PDUs and by IIBA for 7 CDUs.